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Privacy Policy

Effective Date: 1 March 2026

1. Introduction

Taptic ("we", "us", or "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information in accordance with the Protection of Personal Information Act, 2013 ("POPIA") of the Republic of South Africa and other applicable data protection legislation in the countries in which we operate.

2. Responsible Party

For the purposes of POPIA, the responsible party is:

  • Name: Taptic
  • Email: support@taptic.org

3. Personal Information We Collect

We may collect the following categories of personal information:

  • Identity Information: Full name, date of birth, identity or passport number, gender.
  • Contact Information: Email address, telephone number, physical address.
  • Education Information: School or institution name, grade or academic level, academic records.
  • Account Information: Username, password (encrypted), profile preferences.
  • Technical Information: IP address, browser type, device information, cookies and usage data.
  • Communication Information: Correspondence and feedback you send to us.

4. Purpose of Processing

We process your personal information for the following lawful purposes:

  • To provide, maintain, and improve our educational platforms and services.
  • To create and manage your account.
  • To communicate with you regarding your use of our services, including support enquiries and notifications.
  • To personalise your learning experience.
  • To comply with legal and regulatory obligations.
  • To detect, prevent, and address technical issues and security threats.
  • To conduct research and analytics to improve our services (using anonymised or aggregated data where possible).

5. Legal Basis for Processing

Under POPIA, we rely on one or more of the following conditions for processing your personal information:

  • Consent: You have given us explicit consent to process your information for specific purposes.
  • Contract: Processing is necessary for the performance of a contract to which you are a party.
  • Legal Obligation: Processing is required to comply with a legal obligation.
  • Legitimate Interest: Processing is necessary for our legitimate interests, provided these do not override your rights and freedoms.

6. Sharing of Personal Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who assist in operating our platforms (e.g., hosting, analytics, payment processing), bound by data processing agreements.
  • Educational Institutions: Schools or institutions affiliated with your account, where applicable.
  • Legal Authorities: Where required by law, regulation, or court order.

7. Cross-Border Transfers

As we operate across seven African nations, your personal information may be transferred to and processed in countries outside of where you reside. We ensure that appropriate safeguards are in place, including compliance with POPIA Section 72 requirements, to protect your information during such transfers.

8. Retention of Personal Information

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. When your information is no longer needed, we will securely delete or anonymise it.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. To report security vulnerabilities, please visit security.taptic.org.

10. Your Rights Under POPIA

You have the right to:

  • Request access to the personal information we hold about you.
  • Request correction or deletion of your personal information.
  • Object to the processing of your personal information.
  • Withdraw your consent at any time (where processing is based on consent).
  • Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us at support@taptic.org.

11. Children's Privacy

Our platforms may be used by learners under the age of 18. We only process a child's personal information with the consent of a competent person (parent or guardian) in accordance with POPIA Section 35. We take additional care to limit the data collected from minors to what is strictly necessary for providing our services.

12. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse usage, and support the functionality of our platforms. You can manage your cookie preferences through your browser settings.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

15. Information Regulator

If you are unsatisfied with our response to a privacy-related concern, you have the right to lodge a complaint with the Information Regulator of South Africa: